Terms & conditions
General Terms and Conditions with Customer Information
1) Scope
1.1 These General Terms and Conditions (hereinafter referred to as “Terms and Conditions”) of Michael Belibasakis, trading as “Noah’s Ferienoase” (hereinafter referred to as “we/us”), apply to all rental agreements that you, as a consumer or entrepreneur (hereinafter referred to as “you”), conclude with us regarding the rental properties presented on our website. We hereby object to the inclusion of your own terms and conditions unless we have expressly agreed otherwise with you.
1.2 You are a consumer within the meaning of these Terms and Conditions if you enter into a legal transaction for purposes that can predominantly be attributed neither to your commercial nor to your independent professional activity.
1.3 You are an entrepreneur within the meaning of these Terms and Conditions if you are a natural or legal person or a partnership with legal capacity acting in the exercise of your commercial or independent professional activity when concluding a legal transaction.
2) Conclusion of Contract
2.1 The rental properties described on our website do not constitute binding offers on our part, but are intended to enable you to submit a binding offer to conclude a rental agreement.
2.2 You can submit your offer via the online booking form integrated into our website. By clicking the button that completes the booking process, you submit a legally binding contractual offer regarding the selected rental property. You may also submit an offer to us by email.
2.3 We may accept your offer within five days,
- by sending you a written booking confirmation or a booking confirmation in text form (fax or email), whereby receipt of the booking confirmation by you is decisive,
- or by requesting payment from you after your booking.
If several of the above alternatives apply, the contract is concluded at the time when one of the above alternatives occurs first. The period for acceptance of your offer begins on the day after you submit your offer and ends at the end of the fifth day following the submission of your offer. If we do not accept your offer within the aforementioned period, this shall be deemed a rejection of your offer, with the consequence that you are no longer bound by your declaration of intent.
2.4 If you submit an offer via our online booking form, we store the contract text after conclusion of the contract and send it to you in text form (e.g. email, fax or letter) after you have submitted your contractual declaration. We do not provide any further access to the contract text.
2.5 Before making a binding booking via our online booking form, you can continuously correct your entries using the usual keyboard and mouse functions. In addition, all entries will be displayed again in a confirmation window before your binding booking and can also be corrected there using the usual keyboard and mouse functions.
2.6 The German language is available for the conclusion of the contract.
2.7 Booking processing is generally carried out automatically by email. You must ensure that the email address provided by you for booking processing is correct so that you can receive the emails sent by us at this address.
3) Right of Withdrawal for Consumers
There is no statutory right of withdrawal for contracts for the provision of services in the area of accommodation for purposes other than residential purposes if the contract provides for a specific date or period for the provision of the service.
4) Rental Property
The rental property is the holiday apartment or holiday home shown in the relevant property description on our website, including the rooms, furnishings and location described there in more detail.
5) Arrival and Departure Times, Key Handover
5.1 Arrival and departure times can be found in the relevant property description on our website. Different arrival and departure times may be individually agreed with us and, in the case of early arrival or late departure, may be subject to an additional charge.
5.2 The key handover is carried out in accordance with the arrival information provided to you in advance. It may take place in person, via a key box or in another manner previously agreed with you.
6) Rent and Payment Terms
6.1 The rent includes the remuneration for the use of the rental property as well as its maintenance and repair by us.
6.2 Additional costs for water, electricity, parking and waste disposal are not charged separately.
6.3 Adjustments and/or changes to the rental property made at your request must be paid for separately, unless they are necessary for the maintenance or repair of the rental property or to ensure its contractual use.
6.4 The rent is payable in advance for the entire contractual rental period unless otherwise agreed with you.
6.5 You may choose between different payment methods for payment of the rent.
7) Use of the Rental Property, Transfer of Use to Third Parties
7.1 The rental property is provided exclusively for use by you and the occupants named by you when concluding the rental agreement. You may use the rental property only for the contractually agreed purposes.
7.2 Without our permission, you are not entitled to transfer the use of the rental property to a third party, in particular by subletting it to a third party.
8) Obligations of the Tenant
8.1 If your place of residence is abroad, you must sign a special registration form by hand or electronically on the day of your arrival and identify yourself to us by presenting a valid identification document (recognised and valid passport or passport substitute). Accompanying foreign spouses, partners and minor children need only be indicated by number on the registration form. For travel groups of more than ten persons, the aforementioned obligation applies only to the tour leader; the tour leader must state the number of foreign fellow travellers and their nationalities.
8.2 You must treat the rental property with care and protect it from damage. We ask you to follow our maintenance, care and usage instructions to the extent reasonably possible for you. Furnishings may not be removed, altered or rendered unusable by you.
8.3 You must keep the key to the rental property safe and, at the end of the rental period, return it or deposit it properly in accordance with the departure information provided to you. If the key is lost, you must inform us immediately and cooperate to the best of your knowledge in clarifying the circumstances.
9) House Rules
You must comply with the house rules applicable to the rental property provided by us. These can be accessed on our website and will be brought to your attention again no later than at the start of the rental period.
10) Changes to the Rental Property
10.1 We are entitled to make changes to the rental property insofar as they serve its maintenance. Improvement measures may only be carried out if they are reasonable for you and do not impair the contractual use of the rental property. We will inform you of such measures in good time in advance. If you incur expenses as a result of such measures, these will be reimbursed by us.
10.2 Changes and additions to the rental property by you require our prior consent. Upon return of the rental property, you must restore the original condition at our request.
11) Maintenance Obligations of the Landlord, Rights of the Tenant in the Event of Defects
11.1 We are obliged to keep the rental property in a condition suitable for contractual use for the duration of the rental period and to carry out the necessary maintenance and repair work. The corresponding measures are carried out at regular maintenance intervals and when defects, malfunctions or damage occur. We must be granted the access to the rental property necessary for this purpose.
11.2 You must notify us immediately of any defects, malfunctions or damage that occur.
11.3 Defects will be remedied by free rectification or repair of the rental property. We must be granted a reasonable period of time for this purpose. With your consent, we may replace individual components of the rental property in order to remedy defects. You will not unreasonably withhold your consent.
11.4 Termination by you pursuant to Section 543(2) sentence 1 no. 1 of the German Civil Code (BGB) due to failure to provide contractual use is only permissible if we have had sufficient opportunity to remedy the defect and this has failed. Remediation is deemed to have failed only if it is impossible, if it is refused by us or unreasonably delayed, if there are justified doubts as to the prospects of success or if it is unreasonable for you for other reasons.
11.5 Your rights in respect of defects are excluded insofar as you make or have changes made to the rental property without our consent, unless you prove that the changes have no unreasonable effect on our analysis and remedy of the defect. Your rights in respect of defects remain unaffected if you are entitled to make changes, in particular when exercising the right of self-remedy pursuant to Section 536a(2) BGB, and these have been carried out professionally and documented in a comprehensible manner.
12) Contractual Right of Cancellation
We grant you the right to cancel your booking free of charge in accordance with the following provisions (contractual right of cancellation):
You may cancel your booking without giving reasons up to 4 days before the start of the rental period by submitting a declaration to us in text form (e.g. by email). Receipt of the declaration by us is decisive for compliance with the cancellation period.
If you cancel your booking within the applicable period, we will refund any rent already paid by you in full within two weeks of receipt of your cancellation declaration. We may use the same payment method that you used for your payment to us.
After expiry of the above period, there is no contractual right to free cancellation. Statutory rights remain unaffected.
13) Liability
13.1 Our strict liability for defects that already existed at the time the contract was concluded is excluded pursuant to Section 536a(1) BGB.
13.2 In all other respects, we are liable to you for all contractual, quasi-contractual and statutory, including tortious, claims for damages and reimbursement of expenses as follows:
13.2.1 We are liable without limitation on any legal grounds
- in cases of intent or gross negligence,
- in cases of intentional or negligent injury to life, body or health,
- on the basis of a guarantee promise, unless otherwise provided in this respect,
- on the basis of mandatory liability, such as under the German Product Liability Act.
13.2.2 If you act as a consumer domiciled in Germany or as an entrepreneur, the following limitations of liability apply:
If we negligently breach an essential contractual obligation, our liability is limited to the typical, foreseeable damage, unless we are liable without limitation in accordance with the preceding provision. Essential contractual obligations are obligations imposed on us by the contract in order to achieve the purpose of the contract, the fulfilment of which makes proper performance of the contract possible in the first place and on compliance with which you may regularly rely. In all other respects, our liability is excluded unless we are liable without limitation in accordance with the preceding provision.
13.2.3 The above liability provisions also apply with regard to our liability for our vicarious agents and legal representatives.
14) Term of Contract, Termination of the Rental Agreement
14.1 The rental agreement is concluded for a fixed term and automatically ends upon expiry of the agreed rental period. The rental period is communicated to you on our website.
14.2 The rental period begins when the rental property is handed over to you.
14.3 Your right to extraordinary termination pursuant to Section 543(2) sentence 1 no. 1 BGB due to failure to provide contractual use, as well as the right of both parties to extraordinary termination for good cause, remains unaffected.
14.4 In order for your termination to be effective, it must be made in text form (e.g. by email).
15) Vacating the Rental Property
15.1 At the end of the contractual relationship, you must leave the rental property in proper condition. Your personal belongings must be removed, household waste must be disposed of in the designated containers, and dishes must be clean and put away in the kitchen cupboards.
15.2 You must reimburse the costs of restoration in the event of damage or defects to the rental property and/or its inventory for which you are responsible.
15.3 If you exceed the agreed rental period, you are obliged to pay us an amount corresponding to the agreed rent for each day of the overstay. We expressly reserve the right to claim further damages.
16) Applicable Law
The law of the Federal Republic of Germany applies to all legal relationships between us. If you act as a consumer, this choice of law applies only insofar as you are not deprived of the protection granted to you by mandatory provisions of the law of the country in which you have your habitual residence.
17) Alternative Dispute Resolution
We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
Copyright Notice: These Terms and Conditions were created by the specialist lawyers of IT-Recht Kanzlei and are protected by copyright ( https://www.it-recht-kanzlei.de)
Last updated: 09 September 2026